FAQ
Shipping & Delivery
How quickly will my Serelunie order arrive? We know you're ready to start your relaxation journey! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – For those who need relief and recovery ASAP.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice.
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Free Shipping (7-14 business days): $0.00 – Enjoy premium wellness tools with zero shipping cost on qualifying orders.
Can I track my package? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your Serelunie tools right to your door.
Product & Usage
Are your tools suitable for sensitive skin? Yes! We prioritize non-toxic and hypoallergenic materials. However, for stone-based tools like Gua Sha or rollers, we recommend cleaning them with mild soap and water after each use to maintain hygiene.
How often should I use my massage tools? For the best results, consistency is key! Most of our customers find great benefit in using our tools for 5-10 minutes daily. Whether it's a morning facial routine or a post-workout muscle recovery, listen to your body’s needs.
Do you provide instructions on how to use the tools? Definitely! Each Serelunie tool comes with a digital or physical guide to ensure you’re using the correct techniques for maximum benefit and safety.
Returns & Satisfaction
What is your return policy? We want you to be 100% satisfied with your purchase. We accept returns on unused items in their original packaging within 30 days of delivery. For hygiene reasons, tools that have been used cannot be returned.